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Frequently Asked Questions
How do I find my driver ?
Driver will be waiting with name sign at arrival hall in case of airport pickup and will wait in hotel reception in case of hotel pickup. Driver details are assigned in 24 hr of scheduled pickup time and will be visible under booking details in your account. Since driver and you will have each others contact, in case of confusion both can contact each other via call or text.
What if my flight is delayed or delay in the airport?
Driver track flight landing using flight number from booking and will be at airport on actual arrival time. Free waiting time at the airport is 60 minutes. In case of delay inside airport is more than an hour, please contact our support team or directly contact driver to extend the waiting time.
Can I cancel My booking anytime?
Yes. You can always cancel your booking for free up to 24 hours prior to your scheduled pick-up time. For cancellation during 24 hr please contact us and support team will discuss with supplier for best possible solution.
What if my plans change for any future bookings with Rydeu?
If you wish to modify your booking — For change in date/time or any other modifications due to new restrictions, please connect with our support team. We will make all possible changes for your travel. The total price will get affected depending on changed factors like date/time, pick-up or drop location, any additional requirements etc.
What if the driver doesn't arrive at pick-up location?
You can always contact our customer-support for any queries. In case driver has canceled the trip, will arrange one for you or return the amount depending on the situation.
Get all your questions resolved
10 August, 2021
I used them several times now. Real 5 star service and not a single problem. Very understanding with covid tests and so for international travel.
14 October, 2021
Wonderful transportation service, lovely driver (Samuel) nice clean car, beverages offered and flexible with changing details of your journey to meet your needs. Would highly recommend.
20 October, 2021
A really professional easy to use service they were punctual, friendly, vehicle was clean with air con. Driver was helpful and courteous it was also the cheapest service around 100% use again.
Comfortable and relaxed trip with easy door to door pickup and drop-off
Discover never heard before offers, directly from suppliers/drivers with a wide range of vehicle options.
A fully customized journey with inclusions of personal preferences.
Exclusive offers for quick bookings with transparent and fixed “all-inclusive” pricing.
Every king needs an ally for the smooth functioning of his territory, Rydeu does the same for his B2B partners. We provide smooth and well-planned services along with exciting offers to ensure customer satisfaction.
Come partner with us and add wings to your business, witness a class apart benefits to perk-up your business like never before.Explore Now